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Implementation of Right to Service: A Study of SAS (Sahibzada Ajit Singh) Nagar District, Punjab

By: Material type: Continuing resourceContinuing resourcePublication details: Indian Journal of Public Administration; 2024Description: 108-123ISSN:
  • 0019-5561
Subject(s): Online resources: Summary: This article is based on an empirical study and deals with the service users of Sewa Kendras and Saanjh Kendras in the SAS Nagar district of the Punjab state. The article relates to the viewpoints of the service users of Sewa and Saanjh Kendras to assess the perceptions of service users regarding the implementation of the Punjab Right to Service Act, 2011, in the SAS Nagar district. By perception, it tries to figure out the awareness and satisfaction levels of service users regarding the delivery of services at these Kendras working under the Punjab Right to Service Act, 2011. In order to form an estimate of the perception of the service users, an interview schedule was administered to a randomly selected sample of 300 citizens, who were receiving services at Sewa and Saanjh Kendras of all the Tehsils of the SAS Nagar district.
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Article Index Article Index Dr VKRV Rao Library Vol. 70, No. 1 Not for loan AI114

This article is based on an empirical study and deals with the service users of Sewa Kendras and Saanjh Kendras in the SAS Nagar district of the Punjab state. The article relates to the viewpoints of the service users of Sewa and Saanjh Kendras to assess the perceptions of service users regarding the implementation of the Punjab Right to Service Act, 2011, in the SAS Nagar district. By perception, it tries to figure out the awareness and satisfaction levels of service users regarding the delivery of services at these Kendras working under the Punjab Right to Service Act, 2011. In order to form an estimate of the perception of the service users, an interview schedule was administered to a randomly selected sample of 300 citizens, who were receiving services at Sewa and Saanjh Kendras of all the Tehsils of the SAS Nagar district.

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