TY  - BOOK
AU  - Grugulis, Irena (Ed)
AU  - Sturdy, Andrew (Ed)
AU  - Willmott, Huge (Ed)
TI  - Customer service
SN  - 333946073
CY  - London
KW  - Customer Services
KW  - Domestic Trade
KW  - Internal Commerce
N1  - Knights, David (Ser Ed)
ER  -